Refund policy

Last Updated: October 15, 2026

At LNSTD, we want customers to feel confident when shopping with us.

You may request an eligible return within 30 days after delivery.

1. Return Eligibility

To qualify for a voluntary return, items should generally be:

  • Unused
  • Unworn where applicable
  • Unaltered
  • Free from damage caused after delivery
  • Returned with original tags, accessories, and packaging where applicable

For handbags, totes, crossbody bags, backpacks, and related products, original straps, dust bags, protective materials, accessories, and packaging should be included where provided.

2. How to Start a Return

Contact:

support@lnstd.com

Please provide your order number, item, reason for return, and photos where relevant.

After approval, LNSTD will provide a return shipping label, applicable return address, and instructions.

Please ship the approved return within 14 calendar days after receiving the return instructions.

Do not send returns to our contact address unless specifically instructed.

3. Return Shipping Costs

For voluntary returns such as change of mind, style preference, color preference, or ordering the wrong item, the customer is responsible for the actual return shipping cost.

The return label cost will be disclosed before the label is issued and deducted from the approved refund.

If the return is caused by a damaged, defective, incorrect, incomplete, or materially misdescribed item and the issue is confirmed to be our responsibility, LNSTD will provide return shipping at no cost.

LNSTD does not charge a restocking fee for eligible returns.

4. Damaged, Defective, or Incorrect Items

Contact support@lnstd.com and provide your order number, description of the issue, and photos or video where appropriate.

We may provide a replacement, refund, or other appropriate remedy.

5. Non-Returnable Items

Items generally not eligible for voluntary returns include products that have been used, altered, damaged after delivery, customized where applicable, or clearly marked Final Sale or Non-Returnable before purchase.

Mandatory consumer rights are not affected.

6. Refunds

Once an eligible return arrives at our return facility, we will complete the inspection and submit any approved refund to the original payment method within 2 business days.

For LNSTD, business days mean Monday through Saturday, excluding applicable U.S. public holidays.

After we submit the refund, please allow approximately 5–10 business days for your bank or payment provider to post the funds.

7. Exchanges

For exchange requests, contact support@lnstd.com.

Depending on availability, we may provide exchange instructions or ask you to return the original item and place a new order.

8. Order Cancellations and Changes

Contact us as soon as possible if you need to change or cancel an order.

Cancellation cannot be guaranteed once processing or fulfillment has started.

9. Refused or Undeliverable Packages

Customers may be responsible for reasonable reshipping or return-to-sender costs where a delivery failure was caused by incorrect customer information or refusal to accept delivery.

10. Changes to This Policy

We may update this policy from time to time.

11. Contact Us

Store Name:
LNSTD

Website:
lnstd.com

Email:
support@lnstd.com

Phone:
+1 314-384-1762

Contact Address:
525 N Devon St
Webb City, MO 64870
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM CT (Central Time)
Sunday: Closed

We normally respond within 1–2 business days.